FAQs

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-12 business days excluding holidays.
Tracking numbers will be updated 2-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at contact@reassurerings.com.

Can my order be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. If you receive a damaged item, please contact us at contact@reassurerings.com with proof of the damage.

Can I cancel my order?

To cancel an order, you must do so within 24 hours of purchase—before it has been shipped.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply check your order confirmation email to confirm. Once you double-check that the address given is wrong kindly notify us via email at contact@reassurerings.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-12 business days. Longer times if shipped from other than the USA and UK.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to contact@reassurerings.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.